<?xml version="1.0" encoding="UTF-8" ?>
<modsCollection xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.loc.gov/mods/v3" xmlns:slims="http://slims.web.id" xsi:schemaLocation="http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd">
 <slims:resultInfo>
  <slims:modsResultNum>6</slims:modsResultNum>
  <slims:modsResultPage>1</slims:modsResultPage>
  <slims:modsResultShowed>10</slims:modsResultShowed>
 </slims:resultInfo>
 <mods version="3.3" ID="5585">
  <titleInfo>
   <title>Strategi Manajemen Kepuasan Pelanggan :</title>
   <subTitle>Ketahui Faktor &amp; Cara Analisis Loyalitas pelanggan dengan Buku ini</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Musman, Asti</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>Adamson, Herman</namePart>
   <role>
    <roleTerm type="text">Editor</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9786235150338</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Yogyakarta</placeTerm>
    <publisher>Anak Hebat Indonesia</publisher>
    <dateIssued>2025</dateIssued>
   </place>
  </originInfo>
  <slims:image>w313.jpg.jpg</slims:image>
 </mods>
 <mods version="3.3" ID="4332">
  <titleInfo>
   <title>Pemasaran &amp; Kepuasan Pelanggan</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Indrasari, Meithiana</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9786239178826</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Surabaya</placeTerm>
    <publisher>Utomo Press</publisher>
    <dateIssued>2019</dateIssued>
   </place>
  </originInfo>
  <slims:image>g41.jpg.jpg</slims:image>
 </mods>
 <mods version="3.3" ID="4315">
  <titleInfo>
   <title>Kepuasan Pelanggan :</title>
   <subTitle>Konsep, Pengukuran dan Strategi</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Tjiptono, Fandy</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>Diana, Anastasia</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9786230101946</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Yogyakarta</placeTerm>
    <publisher>Andi</publisher>
    <dateIssued>2019</dateIssued>
   </place>
  </originInfo>
  <slims:image>g24.jpg.jpg</slims:image>
 </mods>
 <mods version="3.3" ID="4298">
  <titleInfo>
   <title>Service, Quality &amp; Customer Satisfaction</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Tjiptono, Fandy</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>Chandra, Gregorius</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9786230103032</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Yogyakarta</placeTerm>
    <publisher>Andi</publisher>
    <dateIssued>2021</dateIssued>
   </place>
  </originInfo>
  <slims:image>g6.jpg.jpg</slims:image>
 </mods>
 <mods version="3.3" ID="628">
  <titleInfo>
   <title>Pengukuran Tingkah Kepuasan Pelanggan untuk Menaikkan Pangsa Pasar</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Supranto, J</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9795187252</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Jakarta</placeTerm>
    <publisher>Rineka Cipta</publisher>
    <dateIssued>2006</dateIssued>
   </place>
  </originInfo>
  <slims:image>417.jpg.jpg</slims:image>
 </mods>
 <mods version="3.3" ID="671">
  <titleInfo>
   <title>Pengukuran Tingkah Kepuasan Pelanggan untuk Menaikkan Pangsa Pasar</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Supranto, J</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9795187252</identifier>
  <originInfo>
   <place>
    <placeTerm type="text">Jakarta</placeTerm>
    <publisher>Rineka Cipta</publisher>
    <dateIssued>2001</dateIssued>
   </place>
  </originInfo>
  <slims:image>448.jpg.jpg</slims:image>
 </mods>
</modsCollection>
